Claire RobertsonClaire Robertson is a GP in Inverness.


Dear Mr. Cameron,

I have been meaning to write to you for some time, but, as I am sure you can imagine, life and work take over and the days fly by. The time has come over this last week having watched with interest the election results unfold and the Conservative majority see you remain our Prime Minister. Now that this second term is underway I plead with you listen to your dedicated public servants:

I am from a working class background. My grandfathers were a miner and a dairyman respectively. My parents, brought up well, went on to university and Art School in the 70s and became an art teacher and architect, both working in Moray for local authorities. I went to a good state school, did well academically and graduated in 2003 from The University of Aberdeen as a Bachelor of Medicine and Surgery. During my training, I spent time in Fairfield Medical Practice, Inverness in my fourth year and it was there, one Friday night driving home to see my mother, I knew my future lay in general practice.

I entered a GP Vocational Training Scheme in 2004 and trained in the same practice, becoming a fully fledged GP in 2007. I have worked full-time ever since in Fairfield Medical Practice, as GP partner since 2008. I work exceptionally hard, deal with difficult situations and many challenges. My admin time is in my own time. Our days are all about care balanced continuously with managing increasing demand. When I started as a partner we had 4000 patients but we now have over 6000. We are a small business. This increase in 2000 patients comes with little increase in funds in our Global Sum payment. Naturally we have increased staff, but GPs are what is needed and GPs are the most expensive commodity. We have to pay our reception and nursing staff, so we continue to manage our demand by working harder and harder. We have not increased GPs since I joined. Running costs increase year on year, as do salaries for our employed staff. We fight the daily media onslaught: greedy GPs, GPs care worse than ever etc, etc.

My care has never lessened, despite the increased demand from patients, health boards and Governments (revalidation, CQC etc). I try hard, so hard, every day to manage expectations and demand. It becomes the hardest part of my work. I cannot describe how hard, each day starting a fresh with the mantra to be an exceptional advocate for the patient, care, treat, diagnose, manage risk and expectations, provide value for money, use resources effectively and protect the NHS from inappropriate demands. By the end of the long day and in excess of greater than 120 patient contacts, the mind is sore and fit to burst at times. Treating the sick is the easy (if heartbreaking) part of the job. The service I provide is exceptional value for money. To be able to see a GP you know, who knows you and your family for 30 years of life hopefully. The benefits are well documented. Continuity of care (not access to a GP but your GP) reduces admissions, referrals and expectations. Those who see us, trust us, and the Health Service benefits in an un-measurable way.

The politicians, your party included, fuel the demand. Why do you need to see a GP every day of the week? You do not. Nor do you need routine referrals on a Saturday or late night Friday for the chronic condition you have had for years. Politics and media are fuelling unacceptable and unaffordable demand. The NHS is unaffordable as it is as you know but is a precious an envied service that we must never lose. I am trained to be a gatekeeper and effective manager of NHS resource and the desire to win votes pre election serves only to make my job harder. Yet, I make yours easier and save money for our country daily, weekly, minute by minute.

Your party in the last five years has made great attempts to begin long needed reform. The welfare reform, Universal Credit, is to be commended. Welfare and health reforms are never popular but we (the strong–shouldered) must stand strong. Reform is needed if we are to survive. However, politicians must be brave and honest. Of course, everyone would like to do everything 24/7 but I cannot do the things I wish to do when I finish late or start early, when shops and post offices are closed and accept I do not need to. General practice needs more resource certainly as do many areas of this 24/7 NHS you promise. I do not wish for patients to have to wait, but most can and should be told this. We can triage and manage illness demand safely. The rest are worried well. We must not pander to them, we must educate them.

You pledge 5000 more GPs. How is this going to be achieved? Daily the job becomes less attractive. At times even to me the job can seem unachievable constantly fighting the inefficiencies within secondary care and social care, having more and more work transferred to primary care without resources which takes up time to see patients, yet I try and try, harder and harder. Why? To make it work. To make the service better for all and for our future in this United Kingdom. Tiny drops in the ocean, but maybe, one day they will make a difference. The trouble is, it is hard to sustain this. GPs retire and leave to new pastures, as this level of work is not possible long term. How then can you recruit 5000 new GPs? The press and politicians slate us, not supporting us. Never saying to the public, actually your GPs provide an excellent service and you must use it more responsibly and learn to manage your own health. No, daily expectations are fuelled and demand increased, leading to dissatisfaction. The expectations are unrealistic and unaffordable.

We have a wonderful NHS. It can and should be more efficient and flourish but increased access to general practice is not the answer. Increased resource to general practice is needed urgently but you must allow us to manage our patients’ needs. (Our practice signed up to extended hours some years ago under the Labour government, funding has reduced and costs of opening increased, it is now just about affordable for us to continue with. Few patients attending work 8am-6pm, they just choose to come then as the appointments are seen as convenient.) I frequently offer people a number of appointment options during triage to be told “no I can’t come then or I don’t have transport, don’t worry I’ll just call NHS24 after 6pm and then I’ll get a free taxi up to A+E”. Our service is for medical need, not convenience and Governments should be brave enough to say this and deter the mis-users.

I respect our country, you Mr. Cameron and your Government. I thank you for keeping our country together last year. I thank you for my opportunities as a public servant and that of my partner, also with a similar upbringing to myself and attendee of the same school – a Royal Marine from the age of 16-27 and since in the Fire Service. We work very hard and are comfortable I admit but have the financial pressures of many and appreciate no Government suits everyone but we deserve respect and honesty. You have governed well and strongly and I hope that you can serve a second term honestly and sensibly as the country needs stability. I plead with you in this second term to save the NHS and our public services and the increased demands politicians fuel. It is unaffordable, unnecessary and will cripple us.

Good luck with this second term, but I plead with you please save our NHS in the right, brave way. Be brave and honest as our Prime Minister. Please tell people they can expect what they need but not what they want. If you find this plea unacceptable or the situation unbelievable I invite you to spend a day, seeing our demands as GPs to see for yourself and maybe then your party can truly understand what the country needs.

Yours faithfully