Month: April 2018

Life on the other side… my patient journey

Being a patient has certainly made me think a lot. About everything. From the constant waiting, to the unanswered questions, the consultation process, the umpteen tests that get ordered as a snowball effect (turns out once you start seeing doctors, we like to find things and do even more tests), and more waiting.

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25 tips on managing complaints: A personal defence strategy

Vernon Needham has been a GP partner, trainer, and police surgeon amongst many other roles in a varied career. He continues to work with the Wessex Deanery Professional Support Unit. Here he offers 25 tips for managing complaints and forming your personal strategy to cope with them when they happen.

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Bright Ideas: improving access to digital health resources

Steffan Gimblett of Pontardawe Primary Care Centre, Swansea was the winner of the inaugural Bright Ideas Awards in Wales. They produced a QR info pod for patients which contained links to all our online services, social media and relevant information about the practice.

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Lakeside | Is our memory of ‘traditional’ general practice fading?

Times are changing. Long gone are the days of semi-detached houses in the suburbs being home to the family doctor. Lakeside Surgery, Corby is a practice like no other. There is a quiet little boating lake surrounded by a wall of fir trees. The water is still. It is a place of serenity. It is a different story on the other side of the road. Through the man-made hole in the trees, only a stone’s throw away is Lakeside Surgery. “The largest GP-lead ‘super practice’ in the NHS” caring for over 100,000 patients, with plans to expand their services to the care of over 300,000. Is this the future of general practice? Will the overwhelming demand on secondary care lead to GP surgeries having to provide more and more acute services?

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