Migrants in vulnerable circumstances: not a quick fix.

Emily Clark (left) is an GP academic at Norwich Medical School with a specialist interest in migrant health.

Rebecca Farrington (right) is a GP with a specialist interest in Asylum seeker mental health, and clinical lecturer at the University of Manchester.

In August 2021, evacuated families from Afghanistan arrived at short notice in UK hotels.

WhatsApp groups under the banner “Clinicians for Refugees” were rapidly set up to manage the outpouring of offers of help from UK clinicians. Contrast this to 76% of vulnerable patients excluded from registering with GP practices due to lack of documentation.1 The issues faced by asylum seekers and refugees (ASR) are unfortunately not new; however, the situation in Afghanistan brings them to the forefront of people’s attention.

Primary care is best suited to providing holistic and appropriate care, but it cannot be done in a 10-minute consultation, nor with short-term interventionist strategies relying on volunteers and goodwill. Using the example of Afghanistan, we highlight long term best practice.


Two assistance programmes are offered for Afghan refugees to the UK – the Afghan Relocations and Assistance Policy (ARAP) scheme, or Afghan citizens’ resettlement scheme (ACRS). They may arrive as asylum seekers, and not have the same welfare support.2 Regardless of immigration status or nationality, everyone in the UK is entitled to free primary care. Lack of documentation is never considered reasonable grounds to refuse registration. “Safe Surgeries” commit to these values.1

Give people choice, they have lost control of much of their lives.

Health challenges

PHE has published guidance on some of the common health challenges to be mindful of in Afghan evacuees.2 Life expectancy is about 51 years for men and 54 years for women.3 Best practice includes offering initial health checks, TB screening, catch up immunisations,2 mental health screen, contraception and treating nutritional needs.


The main languages spoken in Afghanistan are Pashto and Dari.3 Language preferences and communication support needs should be recorded in the medical record. Double appointments should be standard, and independent professional interpretation used rather than relatives or children. Consider the dialect and gender of the interpreter and speak to the patient in the first person.


Remain curious, listen and build trust before asking about more sensitive issues such as torture. Approximately a quarter of vulnerable migrants who access primary care use somatization to express distress.4 Formal independent medico-legal reports must be commissioned by a solicitor and evidence of torture documented under the Istanbul Protocol by trained clinicians.

Cultural curiosity

Virtually all the people of Afghanistan are Muslims,3 so consider individual preferences over medication containing prohibited constituents, fasting over Ramadan and the gender of the clinician.5 Cultural responsiveness increases engagement of minority populations with healthcare. Women may struggle to access healthcare, so engage in opportunistic questioning.

Many Afghans face “post-migration stressors” including limited English proficiency, social isolation, poor accommodation, being moved, and worrying about family back home.


The NHS is confusing. It helps to explain how to access care in simple terms, and in their own language. Complete HC1 forms for HC2 certificates to access free prescriptions. Please do not charge destitute patients for letters and reports. Give people choice, they have lost control of much of their lives. Autonomy is key, but shared decision-making may not be something they recognise from medical staff in their country of origin, so explain it.

Managing distress

Afghanistan has had intermittent war since 1978.3 As well as pre-migration trauma, many Afghans face “post-migration stressors” including limited English proficiency (LEP), social isolation, poor accommodation, being moved, and worrying about family back home. Asylum seekers are unable to work so can feel they lack meaning and purpose, and only receive £39.63 a week. New refugees have advantage in terms of welfare rights, but acculturation can be hard. Asylum claims impact health much more than health impacts asylum claims.

Mental distress is a normal response to bad situations, so medication has limitations. Most recover well if basic needs are met. Simple anxiety management techniques, explaining the effects of trauma and psychological first aid can help.6

Diagnosis can help if function is poor, and to open up care pathways. Voluntary / Community Organisations provide purposeful activities – find out what is available to you locally. Nearly half the population of Afghanistan is under 15 years of age,3 and these children need to engage in normal play and education.


The recent news around Afghanistan is a welcome chance to reflect on how we provide primary care for those have had a rough journey. Time, care, perseverance and advocacy are the pillars of NHS, so this is the time to embed these into the provision of care for ASRs.

Key Messages:

1) Short-term interventionist strategies relying on volunteers and goodwill is insufficient to provide holistic and appropriate care to refugees and asylum seekers (ASR) in the UK.

2) Best practice for these groups in primary care includes supporting meaningful access to the NHS, recognising health challenges, communication, listening with respectful curiosity, advocacy and managing distress.

3) The recent news around care for ASR sparked by the Afghanistan crisis provides a chance for clinicians to reflect on how they care for those who have had a rough journey in the long term.



  1. Doctors of the World. Safe Surgeries provide hope of Vulnerable members of our communities excluded from 76% of UK GP practices. 9 August 2021. Available at: (Accessed, 16.10.2021)
  2. Public Health England. Afghan relocation and resettlement schemes: advice for primary care ( September 2021
  3. Britannica. Afghanistan. 14 September 2021. Available at: (Accessed 16.10.2021)
  4. Aragona M, Rovetta E, Pucci D, Spoto J, Villa AM. Somatization in a primary care service for immigrants, Ethn Health 2012;17(5):477-91
  5. Nursing Times. Cultural competence in nursing Muslim patients. 30 March 2015. Available at: (Accessed 16.10.2021)
  6. World Health Organization. Psychological First Aid for all. 2016 Available at: (Accessed 16.10.2021)


Featured image by Katie Moum at Unsplash     


  • BJGP Life
Notify of

This site uses Akismet to reduce spam. Learn how your comment data is processed.

1 Comment
Newest Most Voted
Inline Feedbacks
View all comments
Previous Story

Book Review: Brain Fever. Professor Richard Moxon

Next Story

Facilitating care: a biopsychosocial perspective on long covid

Latest from International

Would love your thoughts, please comment.x