Clicky

Operational failures in primary care: the real world stresses of being a GP

 

In this episode Dr Carol Sinnott talks about research into operational failures in primary care. She is a GP and a senior clinical research associate at the THIS Institute, University of Cambridge.

Operational failures and how they influence the work of GPs: A qualitative study in primary care

Read the paper: https://doi.org/10.3399/bjgp20X713009

Operational failures, defined as inadequacies or errors in the information, supplies, or equipment needed for patient care, are known to be highly consequential in hospital environments. This qualitative study shows that operational failures are also common and burdensome in UK primary care. Examples included problems in the supply of information to GPs from external healthcare providers, technology problems, and missing or broken equipment. These problems required what was termed ‘compensatory labour’ to address them. Although GPs’ compensatory labour usually resolved the problem more quickly in the short term than did redirecting failures to their source, it may in fact be counterproductive in the longer term by rendering invisible at system level the operational failures themselves and the possible improvement opportunities associated with them.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Previous Story

End-of-life care during COVID-19: The central role of primary care must not be overlooked

Next Story

Book review: The Compassion Project: A case for hope & humankindness from the town that beat loneliness.

Latest from Podcast