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Episode 065: Why do GPs rarely do video consultations?

In this episode we talk to Professor Trisha Greenhalgh from the Nuffield Department of Primary Care Health Sciences at the University of Oxford.

Paper: Why do GPs rarely do video consultations? A qualitative study in UK general practice

https://doi.org/10.3399/BJGP.2021.0658

The pandemic provided strong impetus to extend remote consultation services in general practice, but video remains infrequently used. This study used in-depth case study methods to explore the multiple interacting influences on the non-adoption and abandonment of video consulting in general practice. Telephone was considered adequate for most remote consultations; the need for a hands-on physical examination explained why video rarely replaced in-person assessment in the remainder.

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