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Video consultations: a guide for practice

Many practices are now using or considering using alternatives to face-to-face consultations because of concerns about Covid-19. Important new information and guidance is now available to support video consultations. Produced by researchers at the University of Oxford, the document covers five key topics. When are video consultations appropriate, how can a practice get ready for them, how can clinicians conduct high-quality video consultations, what can patients do to prepare for and take part in them, and what is the research evidence for their quality and safety?

This document is packed with extremely useful, practical advice and tips to help doctors,other primary care clinicians, and patients navigate these almost uncharted waters at a time of unprecedented challenge for the health service.

The PDF document with the full guidance is available below and can be downloaded

Consultations vidéo: informations pour les médecins en cabinet (French version) can be accessed here.°

Versión en espagñol (Spanish version) can be accessed here.°

Videoconsulten: een praktische handleiding (Dutch version) can be accessed here.°

Consultas por vídeo – um guia prático (adapted to the Portugese context) can be accessed here.°

Consultas por vídeo – um guia prático (adapted to the Brazilian context) can be accessed here.°

It is written by Trisha Greenhalgh, on behalf of the IRIHS research group at the University of Oxford, with input from Clare Morrison of Scottish Government Technology Enabled Care Programme and Professor Gerald Koh Choon Huat from National University of Singapore

Summary

COVID-19 creates an unprecedented situation. Many GP practices are considering introducing video consultations as a matter of urgency to reduce risk of contagion.

This preliminary document covers five questions:

  1. When are video consultations appropriate in primary care?
  2. How can a GP practice get set up for video consultations?
  3. How can a clinician conduct a high-quality video consultation in primary care?
  4. How should patients prepare for, and participate in, video consultations?
  5. What is the research evidence for the quality and safety of video consultations?

Video consultations: a guide for practice

 

Featured photo by CDC on Unsplash

The BJGP is the world-leading primary care journal. At BJGP Life we add multi-media comment and opinion for the primary care community.

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[…] Video consultations: A guide for practice […]

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[…] more – BJGP Life […]

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[…] appears to be a growing need for video consultation technologies to supplement existing methods. The recent guidance from Greenhalgh and colleagues regarding the use of video consultations in primary care is therefore timely and has important […]

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[…] Video consultations: a guide for practice° […]

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[…] need to speak, and where the risk of serious illness is low, telehealth consults are a good option. Evidence backs this up, finding fairly satisfied doctors and patients – and sometimes even cost or time […]

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[…] need to speak, and where the risk of serious illness is low, telehealth consults are a good option. Evidence backs this up, finding fairly satisfied doctors and patients – and sometimes even cost or time […]

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[…] need to speak, and where the risk of serious illness is low, telehealth consults are a good option. Evidence backs this up, finding fairly satisfied doctors and patients – and sometimes even cost or time […]

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[…] patients overnight in both acute and pri­ma­ry care in the NHS (wher­ev­er pos­si­ble). And guid­ance on how to do them well has been pro­duced in response to the degree of need and urgency that COVID-19 presents. The best […]

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[…] Video consultation guide for GP practices, a blog post that includes tips for high quality consultations, but is mostly COVID-19 diagnosis related. There is also a PDF document you can scroll through without having to download, which gives references for telehealth effectiveness. […]

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[…] try to make this possible via remote consultations. These can be carried out over the phone or video call if necessary. These kinds of consultations tend to take up less time for everyone involved, and it […]

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